I don’t know my [insert name of social media platform] login! How do I get access and control back?
In this case, the employee with the login information had been fired. Not until the employee was out the door did anyone realize that he’d taken the keys to the kingdom with him.
Lost Access to Facebook Page
When you’ve lost ownership to a Facebook page you should have admin rights to, or your account has been hacked and you don’t know your login, what do you do?
When you’ve lost access to your Facebook page, here’s some help. Follow similar measures for any social media platform that you’ve lost access to.
Attempt to Contact the Current Manager
- If the blood isn’t bad, make the effort to retrieve the information from the employee or other hired manager.
- This gives them a chance to make nice.
Keep the Facebook Page You’ve Lost Ownership To
1. Create a personal Facebook page if you don’t already have one.
- Go to the Facebook timeline you’ve lost access to.
- Become a Fan. (This will allow you to later add your name as an admin.)
2. Change the Facebook account email.
- If you know the employee email being used for the Facebook page, change it to something else with your business account email. This will automatically forward any Facebook account emails to the new email address.
- If you don’t know the email, go to Facebook’s help and click get Facebook admin help here or answer a Facebook email security question here.
3. Change the password.
- Enter the new email and click Forgot Your Password? Or go to Facebook’s help and click reset your password.
- A link will be emailed (from Facebook) to the email to reset the password
- Once the Password has been reset, go to the Facebook page and click the Edit Page button in the upper right corner of the Facebook bar.
- Click Update Page Information
- At the bottom of the page change the email field to the new email you would like to use for the Facebook page
- Click Save Changes
4. Add a new person as the Admin of the page with Manager status.
- Note: This person needs to already be a Fan of the page.
5. Remove any unwanted names from Admin.
Start Over and Create a New Facebook Page
1. Come up with a different name from the original page.
2. Any photos used on the original Facebook page can be downloaded and then uploaded to the new page.
- Begin by creating albums organized by events or dates.
3. Report the original Facebook page you lost ownership to.
- To report a page click the gear icon at the upper right side of the Timeline you want to report.
- Click Report/Block to report this account to Facebook.
4. Merge the two pages.
- Because people will be confused regarding which page they should view and “Like,” you may wish to either merge your Facebook pages or delete it.
Own Your Online Presence
Own your online presence by knowing and documenting the login information to all your accounts. When you give someone control of your social media, create a procedure to document and track the information the same way you would the data for your own website.