Kacee’s Posts

Strut Your Human Stuff On Social Media

June 15, 2016 Beth Devine

social media marketing — Wall-E photo by Morgan, used under CC BY / Modified from original

Does it seem like technology creates more challenges than your small business can keep up with? As the digital landscape keeps changing, businesses must continue to strategically approach new online opportunities — or risk obscurity.

For marketers, social media is a problem that won’t go away. Your efforts to grow your community are met with dire assertions about organic reach requiring paid ads, while the advertisement costs keep going up.

You’re told that there’s limited exposure to your individual feed and content alone doesn’t cut it any longer. Do you have to pay to reach your audience? Will your social metrics go up if you invest in the high costs of paid ads?

You can stop worrying and start focusing on the one critical element that hasn’t changed. There are people on the other end of that post. People who may or may not believe a thing you say.

Without a solid plan to humanize your brand, social media can be the pervasive thorn in your side. How do you find your voice in a world cluttered with algorithmic noise and reach an audience already overloaded with content? How do you make those valuable customer connections?

By being a human, not a robot.

For social media to work, businesses need to humanize their brand and build three things: engagement, relationships, and trust.

Engagement

Engagement isn’t measured using a balance sheet of your Facebook likes. It’s not a popularity contest where customer relationships develop based on clicks of the “Like” button.

Your involvement in the conversation, sharing content, and making and responding to mentions is the criteria for engagement. Sharing real stories, real conversations, and real communication makes for engagement with real people.

Relationship

Customer relationships aren’t made by posting great content. Not even authentic content will lead to human relationships. Relationships involve the proverbial two-way street.

Human relationships involve several stages. You meet, you get to know each other, and you eventually begin to pay more attention to the people who also give you the time of day. Your business also receives more attention in return.

Post great content to get them hooked, and then invest in your followers and customers by spending time with them online.

Trust

It’s no secret that word-of-mouth gets people’s attention. When someone you know gives you a recommendation, you’re influenced by their suggestion. Sometimes it’s just easier to go with what your peers suggest.

Reviews by people you don’t know also carry power to sway your decision. 79% of customers trust online reviews as much as personal recommendations. There are more places than Google and Yelp for potential reviews. Discover five more, including a little-known way to review on Facebook.

Reviews show us how important it is to build trust. Stay in continuous engagement by responding to any negative reviews or comments in a timely manner. Get input from your customers, give them feedback, and grow your social word-of-mouth.

Which Social Media Platform Is Best?

Each social media platform holds unique potential, but only one shows growth in engagement with brands. According to a new infographic from Morrison Foerster, Facebook is the one exception to the decline in levels of user engagement.

Technology keeps changing, yet the one constant remains the same. There are always going to be people on the other end of your posts and shares. Your social media marketing is ultimately human to human, not B2B (business-to-business) or B2C (business-to-consumer).

Unless, of course, you’re a true believer in so-called progress and more interested in talking to machines.

Emojis: Coming Soon To An Inbox Near You

June 14, 2016 Beth Devine

Apple gets emojified with emoji predictions, emojification, and three times larger emojis, among other changes coming up in their text messaging app.

When it comes to emojis, it seems you either love ‘em or you hate ‘em. If you’re in the hate ‘em camp, you’ll be glad to know you’re far from alone, although your ranks are shrinking.

When men aren’t afraid to use emojis, it’s time to take them — somewhat — seriously.

Emojis & Emoticons: What is the difference?

Emojis are the colorful images that present as cartoon-like pictures and are a standardised set of characters available on IOS, Android, Windows, and OS X.

While the meaning of each symbol is supposed to be the same, the artwork varies from platform to platform. So what presents as, say, the “grinning face with smiling eyes”, will look vastly different depending on which platform is being used.

Emoticons are the inspiration for emojis. They are the series of symbols typed from the keyboard that depict the same thing as an emoji. For example, a smiley face is typed out as :-).

Using Emojis in Your Email Subject Line

While it’s not a new idea to use emojis in text messages and social media posts, using them in email subject lines is a fast-growing, popular tactic due to the rise in emoji-friendly devices, particularly mobile devices. And as email inboxes become more and more crowded, emojis help you attract audience attention and increase open rates.

Used correctly, emojis are your ticket to communicating a message that is unique and fun. Get a fresh look and add some character to your subject lines with these colorful and inviting symbols.

Always Check Before Using

Because not all browsers and email providers will display emojis, it’s important to check before using. If the emoji isn’t supported, it could appear as a box, like this: ?.

Go to Can I Emoji? for a handy online tool to check how an emoji will work based on the different browsers.

Where To Find Emojis

There are 1,851 emojis characters supported by current platforms, including Unicode Version 9.0 which releases on June 21, 2016. For the list of new characters that are included, go to Emojipedia and click on each one to see how it will look on the different platforms.

Go to getemoji.com and copy and paste emojis to your heart’s content.

Don’t Make the Mistake of Overuse

Although they are understandably difficult to resist, don’t overuse them in your email marketing. Select an ideal reason for using an emoji in your subject line and use sparingly.

There is no such thing as too many emojis when you’re a social media-addicted teen, but for brands, moderation is key.

Always Ask, “Is It Relevant?”

Before using an emoji, consider the message the emoji communicates, your target market, and your brand image. Check the emoji for its rendering across platforms as well as for any communication problems.

If you find the emoji in question works well, then it’s good to go.

Get Your Emoji On

The best way to stand out from packed inboxes is with visual email subject lines, which, by the way, will be shorter thanks to emoji characters because saying it with a picture means using less words. You’ll be increasing brand awareness by showing your fun side before your email gets opened.

And even if your email isn’t opened, the subject line sends a message by communicating with an emoji. You’re still making contact and reinforcing your relationship with eye-catching visuals that say “Look at me!”

Less Is More

By taking the typical 40 to 60 character length of subject lines and inserting an emoji — typically at the beginning or end — you’re sending an invitation that communicates more with less. Visuals offer more potential for engagement when tied to complementary text.

Be careful when inserting an emoji for a word if there’s any chance of misconstruing its meaning. You don’t want your audience to have to guess what you’re trying to say, unlike the latest phenomenon of “guess this movie” using only emojis.

Test your emoji-reading skills here to see how well you do. If you think that’s a bit over-emojied, then how about Sony’s The Emoji Movie? It’s based entirely on emojis and takes place inside a smartphone.

If you’re still thinking emojis aren’t for you, that’s fine. You’re probably right. But here’s an infographic in case you need more convincing.

For a concise round-up of how to use emojis in your email marketing, look below for “The Ultimate Guide to Using Emojis in Email Marketing” from Marketing Cloud.

Get the embed code for this awesome guide to using emojis in your email marketing at Salesforce Marketing Cloud .

Hyperlocal Marketing: The New Buzzword On the Map

May 13, 2016 Beth Devine

What’s with all the hype over hyperlocal marketing? It’s nothing new to small businesses. Don’t you perform hyperlocal marketing every time you attend or sponsor a community event?

This old-fashioned component to hyperlocal marketing, dating back to the first shop that opened its doors to Main Street, continues to be very valuable. But there’s a lot more to it in our Internet Age of WiFi and GPS.

The term hyperlocal made its debut back in 1991 in a Washington Post article about local television news. Today, hyperlocal is the term being used to describe digital marketing targeting a specific geographic area. It can be focused on a town or a county, although that’s a large area. Hyperlocal marketing often targets a segment of the population that’s more defined, such as shoppers in a mall or consumers anywhere within a mile from your place of business.

There are a variety of ways to employ hyperlocal marketing, such as using news items, the weather, or apps. The most common application is – you guessed it – mobile phones. The built-in GPS and WiFi allows companies to connect with customers based on their particular neighborhood, zip code, or shopping location.

Thanks to Google and the search function, local online directories, and social media, this ability to connect is at an all-time high. Our digital world gives companies without big name recognition the opportunity to be found at a local level like never before.

So even though it’s a new buzzword for an old idea, hyperlocal marketing is here for the long haul. Here are a few things to be sure you’re doing with hyperlocal marketing as a small business.

Claim Your Local Business Page

By signing up with Google My Business, your business gets on Google Maps and your local search rankings increase. Customers can easily find your location as well as your business hours, updates, and reviews.

Make sure your business name, address, and phone number match what you have on your website. If you have more than one location, each business should have its own listing.

Optimize for “Near Me” Searches

Google said that ”near me” searches doubled in 2015, indicating that this is a trend that’s not leaving anytime soon. With “near me” searches, Google’s algorithm increases how important distance is from the searcher’s location.

To help optimize for this, make sure your business name, address, and phone number are prominently and frequently displayed on your website. Get someone who’s tech-savvy to provide local business information to Google by doing a structured data markup for your site.

Respond To Any Negative Reviews

Google and Yelp, the two top consumer review platforms, give businesses the option to respond to customer reviews. Your attention to consumer comments can be a great way to demonstrate your excellent customer service.

Anytime your business site is mentioned in reviews online, it’s counted by ranking algorithms used by search engines. Getting a lot of positive reviews is helpful with your local map rankings, so aim high.

Mobile-Friendly Location Pages

Mobile marketing is an important focus as mobile use continues to grow — with 62 percent of digital media time spent on mobile, the next frontier in digital marketing is here. It’s important to have a mobile-friendly website, and in particular, mobile-friendly location pages.

Avoid giving users a frustrating experience when they try to get to your location. Because these pages are often the most viewed, and more than half of all web activity is on mobile devices, it’s critical to get your site’s location pages optimized for mobile.

Like so many old ideas in marketing, hyperlocal marketing has been reinvented with new dynamics. Get your hyperlocal on and into your marketing plan.

Free Tools for Making Easy GIFs

April 29, 2016 Beth Devine

Now that we’ve covered different ways to use GIFs in the last post, what about how to make them? When you want to create and share your own unique content, GIFs are the perfect way to express emotions, show some snark, capture a live event, and turn a serious problem into a quick fix.

There are a number of easy GIF-making sites, giving you the potential to become a GIF-creating connoisseur in a matter of minutes. Here are a few of the best online tools.

Fast and Free Online Tools for Making GIFs

Recordit

Want to make a quick and easy GIF straight off your computer screen? How about that tricky step in a software program, or a DIY quick fix you’re tired of trying to explain in tiresome text?

Next time you’re about to throw your hands up in exasperation, make a video instead. Recordit allows you to make a recording of up to five minutes, turn it into a GIF, and share with a URL. Your problem is solved and everyone is happy, because who isn’t glad to see a GIF in action?

Next time you need to explain something over and over, do a screen capture of it with Recordit, and solve your problem with a GIF anyone can watch as often as they need.

Giphy

If you have a video clip, YouTube or Vimeo file, or even a live iPhone photo you want to turn into a GIF, Giphy makes it easy and fun. It’s perfect for the GIFs you want to add some text to, giving your GIF an added pop of humor or commentary.

You can create GIFs using mp4, mov, mpg, and m4v file formats. The maximum file size is 100 MB, and the movie files can’t be longer than 15 seconds. Because Giphy is a favorite place for viewers to find and enjoy GIFs, you might want to make an official brand account on Giphy. Go to giphy.com/partners to contact the Giphy folk.

Free Gif Maker

If you want to make a GIF out of a series of photos, this platform lets you do that using up to 10 photos, as well as using a YouTube video.

If you want to add some fun effects, Gif Maker has a number of unique animated effects all demonstrated with Mr. Bean photos. You can even make a GIF and then make it play in reverse.

Picasion

A fun feature here is the ability to split a GIF into individual frames and share a single frame. If you have a need to separate and splice a video or live photo, here’s your solution.

Picasion lets you select a size for your GIF before creating, as well as choosing an animation speed. You can also directly import photos from Picasa, but since that was recently “retired” by Google, this is probably not a strong selling point.

Make a Gif

Easy buttons make creating GIFs a no-brainer here, but the best part is the GIF extras. You can learn everything you need to know from the Tutorials (coming soon!), order a flip book of your GIF, or add an extension to Chrome. There’s even a GIF TV page; just click the channel to change selection.

Gickr

If you have a Flickr account, this makes it easy to grab photos for instant GIF creation. It’s very similar to Picasion, and dates itself by mentioning MySpace.

Imgflip

This platform has its own cult following who enjoy competing for upvotes on their GIFs, memes, and pie charts. Given the ability to add text, an off-center sense of humor dominates most uploaded GIFs, but don’t let that deter you.

There is a tiny watermark in the lower corner, something you won’t find with Giphy or Gif Maker.

4 GIF Apps for Use With IOS

DSCO

In response to the GIF-making craze, photo editor app VSCO made a GIF app for its IOS users. You can find some of the same artistic filters, but it seems you need both apps so you can save your photos directly to VSCO.

GiphyCam

This has the appeal of a GIF messaging app with lots of versatility. You can directly send instantly created GIFs a-la-Snapchat-mode through text or Facebook messenger, or you can share to your other favorite social media sites where they don’t disappear like Snapchats.

There are overlays, filters, and text you can add for supreme fun and entertainment. Thanks to the Giphy folks, you can carry your GIF addiction around with your iPhone or iPad.

Phhhoto

This app is now also available on Google Play for Androids. In addition to making GIFs – what it calls “instant moving pictures” – it’s also a popular teen social network device. You can share your GIFs with other users in “parties.”

You can also easily save your GIFs to your camera roll. Just select the share arrow below the photo, then hit Save GIF. Or press the Down Arrow in the top left corner of any Draft. If you have saving to your camera roll enabled, it automatically saves when you post a photo to Phhhoto.

Phhhoto takes 4 images to create your GIF, with new filters often added daily. You can’t take images from your camera roll to make GIFs; only those shot using the app can be used.

Boomerang

For all Instagram fans, you’ll want to get this IOS app for instant GIF recording. Boomerang takes your photo bursts and turns them into GIFs expressly for Instagram, although it also autosaves to your camera roll.

So get photo-bursting and make some fun GIFs when you’re out and about.

Creating animated GIFs is easy with these free, customizable, and click-to-upload online services. Just be sure to refrain from overuse. Too many GIFs is like too much noise. It will make your audience want to run and hide. But used well, GIFs are the answer to giving your followers engaging and original content.

Have Fun With GIFs In Your Marketing

April 15, 2016 Beth Devine

It all started with emoticons. Then it was online memes. Today, GIFs are more than corny banner ads or headache-inducing social avatars. The animated GIF is a common staple seen across social media, blogs, and websites.

Like video, GIFs are visual eye candy that will grab your audience’s attention, but their format is short and sweet, only about five to fifteen seconds long. They can be a series of still images or a short video clip that plays over and over again.

They don’t (usually) have audio, giving GIF’s a retro appeal with their silent film feel. Besides, there’s something annoying about repeatedly hearing the same sound, whereas we can watch something many times over without the same aversion.

Images invoke emotional responses, break language barriers, explain complicated ideas, and prompt imagination — all at a glance. Make them come alive with GIFs and you’ve got a riveting story in motion.

Marketers have jumped on the official GIF bandwagon with new ways to use them for stand-out content that delivers its message fast. Why use words alone when a GIF can – literally – stand up and do a jig for you?

5 Ways To Use GIFs In Your Marketing

1. Social Media

Facebook joined the ranks of platforms that support GIFs, along with with Pinterest, Instagram, Tumblr, Twitter, and Google+. Because images generate more likes, reactions, and shares than plain text, posting GIFs makes your content more clickable and increases engagement.

So what are you waiting for? Now that you can easily add a GIF to social media updates, the internet relies even less on words. Why say anything with words when a moving image says it so much better?

2. Blog posts

Why settle for static images when you can boost your blog with GIF-appeal? Follow suit with sites like BuzzFeed and Unbounce and make your posts jump off the page with an occasional GIF.

GIFs give your audience an immediate message. Compared to asking your audience to click on a link or watch a video (which they might not even do), a well-timed GIF doesn’t require asking for anything.

3. Free Ebooks and Whitepapers

Creative use of GIFs can change boring static ebook images into looping graphics of relevant text, charts, and quotes. Spice up your offerings with captivating GIFs instead of settling for the same old inert images.

4. Announce New Features

Anytime you have something new to shout about, whether it’s new software, a new service, or a new product, GIFs are a way to call attention from the rooftops of your corner of the internet. Their instantaneous nature make them effective attention-grabbers.

Attach them to your newsletter, send in an email, or include them on a landing page, in your “About Us” page, or on your home page. They take up less place than posting a series of single static images.

5. Describe How To Do Things

Have you ever tried to explain something in text but were unable to keep it short and simple with just words? Try making a GIF to describe how you did it.

Whether it’s how you manage your files, a step in your software solution, how to do a quick install, or any quick fix. Think of ways to highlight a key function or feature, such as a series of GIFs demonstrating a short tutorial or illustrating the steps to a process. The sky’s the limit with what you can record into a GIF.

Look for how to make GIFs in the next post.

How To Persuade People With the Ugly Green Drink

March 22, 2016 Beth Devine

Persuading people to agree with you and do what you’re asking them to do is difficult. Whether you want them to buy your product or service, vote in a particular way, or make different lifestyle choices, it involves understanding the Ugly Green Drink.

For my son, drinking smoothies is all about flavor. Imitating Starbuck’s new smoothie glamour or pushing veggie health won’t convince him to drink the Ugly Green Drink. I tried that.

It has to taste good, and if it’s green, then that’s just not possible according to the Book of Hungry Teen Boys. Despite being ugly and green, it’s just as good as purple or red smoothies, but try telling that to a green-phobic youth.

He helped me earn my badge in the art of persuasion. Now it’s your turn to learn the Ugly Green Drink technique and get the help you need to persuade people.

Say What You Have To Say

How you say something is as important as what you say. If you say something with anger or resentment, your listener will put up automatic defenses. If you say something with drama and self-judgment, it will be received as dramatic and worthy of judgment.

When I said the Ugly Green Drink was better for him than fruit-only smoothies, and if he couldn’t see past the green then he wasn’t trying to be an adult, I was the know-it-all mother. And he held fast to his question-mom-in-everything thinking.

Like the story in Seth Godin’s Poke the Box when the 1860s Hungarian doctor realized washing hands would save lives. No one listened to him. Can you guess why? Because he knew it all and didn’t bother to pretend otherwise. He was a pompous jerk.

Say what you have to say by taking into account how you say it so your audience will think you have something worth listening to.

Frame Your Story So It Fits Their World View

People suffer from what can be called a “moral empathy gap.” This inability to comprehend moral world views that are different from our own renders us incapable of persuading others to adopt our position.

In other words, you can’t persuade someone to take a different course of action or buy a product you want them to buy when you use your own system of belief. Without empathy, your attempts at persuasion will fall flat.

The Ugly Green Drink didn’t need to be healthy or a status symbol. Unlike Mikey of the Life cereal ad, persuading my son to like it was not as simple as shoving a bowl in front of him. I needed to use empathy and step inside his shoes.

“This is the ugliest drink you’re ever going to try; it’s as disgusting looking as the bottom of your backpack.” However, if I can persuade him that green doesn’t mean it tastes like cooked spinach, I’ve won. But first I have to get on his plane of thinking.

They’re Not Wrong

It’s close to impossible to persuade people that they are wrong and then have them do something differently. You can convince them with facts and figures by appealing to their intellect, but you can persuade them by “appeals made to the will, moral sense, or emotions.”

Godin reminds us that marketers don’t convince, they persuade. Moms serving Ugly Green Drinks must also learn the fine art of appealing to the passions, fears, and fancies of their target teens. Forget the brain and go for the heart.

Unless it’s brains you’re eating. “It’s so gross! If you drink it, you’ll be drinking monkey brains!” That was enough of a challenge for Calvin of Calvin and Hobbes to eat his smelly dinner. It warrants a try.

Help persuade your audience to make a change or a new decision instead of admit they’re wrong. Arnold Schwarzenegger shows us how with his bold, four-asterisk word in an appeal to our future.

Use Placebos To Surround What You’ve Built

Godin’s Placebos begins with a story illustrating how placebos work. A guy walks into a health food store with a nasty cold and asks for the strongest placebo they’ve got. Unfortunately, that particular store didn’t carry any.

“A placebo is a story we tell ourselves that changes the way our brain and body work,” Godin says. You have to first make something terrific that works, and then you have to build a story around it to break through all the noise and competition.

This is emotion again, the appeal to the heart and soul of your audience by going beyond the obvious features and benefits. “With the Ugly Green Drink you can forget about having to fork up boring vegetables. And you’ll be chugging down added protein you want for sports. All in mere seconds!”

I’m thinking Popeye the Sailor Man. He’s probably thinking The Expendables. Whatever works. Build a story around your great idea, product, or service, and let the placebo effect kick in.

Make Metaphors Happen

The Ugly Green Drink is my metaphor. It gives you imagery, helps you to understand the idea, and makes it easier to communicate it with others.

Put your metaphors at the beginning of your story. This way your audience doesn’t have to work so hard to understand your argument. The metaphor is the lens that focuses them in on your idea and helps to persuade them to think and act differently.

When you get others to drink the Ugly Green Drink, you’re persuading them to do something they might not want to do otherwise.

Pay It Forward

Simple reciprocity is a great persuasive device. Give someone an unexpected gift and you will create a need to reciprocate. Like the notion of pay it forward, people like to return favors as a way of showing their gratefulness. Think of how in your personal life you’re more inclined to ask someone for a favor if you’ve done a favor for them.

Businesses are applying this principle every day by offering free ebooks, free trial memberships, free samples, etc. The feeling of gratefulness for the free information creates a tendency to feel obligated to return the favor and make a purchase or a recommend to a friend.

Make sure you understand your audience and what they want before using reciprocity to influence their choices. Persuasion is most effective when the right favor is granted.

Offering my son a bowl of tortilla chips to go with the Ugly Green Drink will be far more persuasive than a dish of crunchy kale. Maybe I’ll work on kale chips next since I’m on a green roll.

7 Deadly Sins and Heavenly Virtues of Social Media Marketing

March 11, 2016 Beth Devine

Unless you’ve hired a divine saint to sit before the keyboard, your brand is not immune to the seven deadly sins. Like the temptations in our daily lives, social media marketing falls prey to the same vices.

The concept of seven deadly sins and their contrasting virtues are centuries old, handed down to us from the middle ages from an epic poem, Psychomachia, or Battle of Souls, written by Prudentius. It’s an allegory that describes defeating the seven sins through the opposite seven heavenly, or contrary, virtues.

To overcome the vices that can bog down your brand, you can use the seven virtues of generosity, temperance, kindness, patience, humility, diligence, and chastity. Breaking the bonds of the vices of greed, gluttony, envy, anger, pride, sloth, and lust means working the seven virtues as they apply to social media marketing.

So grab your halos and get some divine inspiration to see how you can battle these social media evils. And don’t forget to bring your sense of humor along.

Practice Kindness, Not Envy: Don’t Bore People

There is no greater sin in social media than boring your audience. When you defeat boredom, you are prevented from falling prey to all sorts of other lesser vices, such as ineffectiveness and irrelevance.

In turn, you will stir up the envy you want your competition to experience when they visit your social media pages. Put an end to boredom and spread around the best of your brand with helpful social media posts.

Keep your articles and images not only interesting and informative, but surprise your audience with some tasteful humor. Sometimes people just want to be entertained.

Be Generous: It’s Not All About You and Your Brand

The opposite of generosity is greed, and being greedy on social media is when you make it all about you. Your audience might want to learn more about you, but only in ways that are going to give them something in return.

For example, when posting about a new product, service, or recent work, find a way to relate it to your audience. Always ask, what’s in it for them? When it’s about you, it’s still got to be about them, your audience.

Have you been to the center of the universe? I guarantee your brand’s not there.

Practice Patience: Don’t Annoy Your Followers

It’s easy to be patient when everything is going well. When things get ugly, however, how well do you react? Do you stay calm or do you give the troublemakers something to be sorry for?

Patience is the virtue that counters anger, and it comes in handy when followers make rude or untrue comments meant to incite your brand’s wrath or cause you harm.

In other words, no matter what happens, don’t annoy, irritate, or otherwise anger your audience. When it comes to best practices, deviating from this virtue will swiftly turn the tide against you. Whereas it’s expected that followers can be angry and impatient, your social media posts and comments have to reflect the very best behavior.

There are only so many times you can blame your lapses in judgement on autocorrect.

Be Diligent: Share Content Every Day

Being diligent means fulfilling your duties, cultivating a strong work ethic, and developing your talents. Diligence is the virtue that counters the sin of sloth and being lazy instead of having a zealous attitude.

Your social media marketing can reflect either a virtue of diligence or it can be wrapped up in the vice of sloth. Which attitude do you present in your social media campaigns?

When you share content on social media, be sure to include original content as well, such as your own blog posts or other articles. The opposite extreme to posting daily content is overindulging and dominating your followers’ feed, as the next vice, gluttony, describes.

In other words, diligence goes rogue.

Practice Temperance: Don’t Waste Time

With social media, the inverse of efficiency is true. The more time you spend on social media marketing, the less efficient you are. The more you practice temperance instead of its opposite, gluttony, the less you will fall into the trap of overindulgence and lack of moderation.

Being successful means engaging with your audience – but not wasting your valuable time by overdoing it. Social media is a valuable means of communication, giving brands and people a way to spread the word. There is so much more to content marketing, so don’t waste time with hours spent posting when it’s just one crucial component.

This has me wondering. What do Facebook employees do to waste time while at work?

Be Humble: Care About What You Share (and With Whom You Share It)

“Pride and excess bring disaster for man” because the secret to pridefulness is the disregard for everything and everyone else. Before pride causes your brand to crumble, remember that you owe everything to everyone.

Without your customers and followers, you wouldn’t have anyone to engage with in social media. Self-promotion is allowable and even expected as long as your ultimate goal is centered around your followers’ interests.

An over-appreciation for your brand’s self-worth is unattractive, unless you’re a peacock. Then strutting your stuff is expected.

Chastity: Pure in Style and Conduct

Most brands understand the value of a simple and modest presentation. If you know how to use it, sex sells, and has been since its earliest known use in 1871 by Pearl Tobacco.

If, however, you’re content to practice a more restrained approach in your social media marketing, then find a style that has decency, modesty, and is free of embellishment.

Are there safe ways to be chaste and sexy at the same time? Unsexy brands are finding a unique way to be attractive despite their blahness. See “How to turn something as unsexy as car rental into a social media hit“ and decide what works for you.

Good luck practicing the seven heavenly virtues on social media with your brand. Remember, as W. H. Auden said, “We are all here on earth to help others; what on earth the others are here for I don’t know.”

One thing’s for sure, they’re here, and so are you, so let’s make it good.

Are You Being a Bore On Social Media?

February 12, 2016 Beth Devine

Social media is a fickle place. There is no room for a boring business. Platforms keep changing features and formats, and you’re competing for the attention of followers who are on multiple social sites, as well as with the 89% of other businesses who are active on social media.

Short attention spans and the growing competition, plus the accelerating demand for optimising your social media presence add up to a frenetic need for un-boring content. It’s crucial for businesses to avoid the stamp of “BORing,” spoken like only the bumbling Homer Simpson can.

Because when you’re a huge bore on social media, the only thing you’ll attract is the unfollow button.

One critical area to focus on is images. Here are some desperately needed image resources for fueling engagement and getting attention on social media. If you’re posting text without image content, then you might as well post computer code and hope a programmer out there is watching.

Give Your Images a Boost With These Free Resources

Free images with simple creative common license information is your solution for finding attractive visuals. No worrying about improper image use coming to haunt you one day with licensing nightmares and legal fines.

I’ve written about great free sources before, and even more free sources, and here are a few additional winners to give your online content a boost.

Albumarium

Don’t think aquarium or aluminum, think album upon album, and you’ve zeroed in on this catchy title and free image site. All the images are organized into albums, so there’s no specific photo search, just a like grouping by theme.

This is a useful tool when you find yourself looking for a group of photos with identical themes or settings, or photos taken by the same photographer for a uniform feel. This free photo site will allow you to share images under the CC 2.0 license, making attribution necessary, but it’s always a gracious gesture even if not required whenever the artist is known.

Free Images

Yes, this is an actual site, with nearly 400,000 free photos and images to use as you wish, with only minor restrictions. See their license agreement for the full scoop.

This charitable phenomenon of stoking creatives with free images probably began long before Free Images got their footing, but I dare say they were one of the first. Enjoy the fruits, and if you’re dabbling in the photo-shooting arean, don’t be stingy. Share your bounty here.

Good Free Photos

This is exactly what you will find on this site. Good free photos to enhance your social media posts and give you new stunning landscape photos, most of which are located in the United States album.

Be sure to check out the textures album for some great background ideas for your images, all free to use on the public domain. It’s going to be a party on your platform with these freebies.

Kaboompics

Don’t blame me when your image euphoria reaches its zenith. Blame Kaboompics and its brainchild creator and photographer Karolina Grabowska. She’s responsible for all the downloading photo-fun and creating you’ll have, because there’s nothing that screams free and beautiful all at the same time like this photo site.

So have at it, and don’t hesitate to report the lack of cats. It’s the one sad affair this site is having and it must end now.

Upicm

“Free pics, no tricks” on this site, and you won’t be disappointed in the vast array of offerings. While there isn’t a search option, there are many categories to choose from, including some unusual delights, such as graffiti, doors, memes, and icons, logos and buttons.

They say you can use their pictures on anything, from books and posters to album covers and products, and even your toenails are open for business. But don’t stop there. I’m sure you can outdo them with application ideas. Just don’t let on that I encouraged you.

Re:splashed

At 963 images and counting, Re:splash is a fabulous collection of free, high-def images from Crew, the same marketing team who does Unsplash, another free photo source. Apparently they’ve got a lot of free photos on their hands.

The search function is based on photo tags, and the growing collection features some of the most fascinating photography you’ll lay eyes on this side of the web. Get in the mood for something brilliant with their high-reaching, moody shots, and give your content something to shout about.

Google Advanced Image Search

Generally speaking, you do not want to find your images with a Google image search. However, most people aren’t aware of a custom image search feature on Google. The trick is to follow your Google search with a couple more clicks.

Once you enter your search words, click on the “search tools” drop down, followed by “usage rights.” Then click on “labelled for reuse with modification” so your image search will only include those that you can use for free, commercial use. For each image, check for any other usage restrictions, such as attribution requirements.

There you go. You’ve just uncovered Google’s little free image secret.

Public Domain Images

Get to the search function by clicking on weekly images, then peruse the archives of images hand-picked by a husband and wife team. They wanted to see a public domain collection of high quality images on a site that is clean and image-focused, so they built this resource just for you.

See what’s for offer here and find some unexpected entertainment in the stories posted with some of the images, such as their surprise encounter with terrorists in Chicago that turned out to be the Transformer filmmaking shoot. You definitely won’t find boring here.

Stay tuned and get more ways to avoid boring on social media in the next post. I hope you’re up for it, because no one aspires to boring, not even politicians.

Social Media of the Future Is Here

January 25, 2016 Beth Devine

Social media of the future is going to be more exceptional and carry bigger impact. It will be a more prominent go-to tool for self-expression. What does this mean for small businesses in 2016? How do brands prioritize the increased engagement that’s required to establish and maintain customer loyalty?

Every brand should have social media as part of their marketing strategy. Consumers want to have relationships with companies, and they want companies to participate in the narratives and systems that are being built to accommodate these relationships.

Here are three areas to focus your attention on in social media for 2016:

1. People Power Rules the Social Planet

Personalization is more important than ever. In the relationship between brands and customers, social media is a valuable asset in creating personal connections. There are three elements that are growing in the social arena to pay attention to:

User-generated content is a growing trend that gives companies a great way to engage with customers. Since Doritos began its Crash the Super Bowl contest, the user-generated concept has moved into other platforms, such as Instagram and Vine.

Lately, user-generated content is making waves in “unboxing” as brands jump in on the resurgence in popularity. While unboxing has been around as long as video-sharing software, the format is experiencing a rejuvenated appeal due to the rise in video sharing platforms and smartphone video technology.

Wikipedia defines unboxing as the “unpacking of new products, especially high tech consumer products. The product’s owner captures the process on video and later uploads it to the web.” It’s expanding to include cosmetics, fashion, cars, and toys, and brands are getting involved by sponsoring the unboxing stars.

Employee advocacy needs to be encouraged in companies for its positive effect on generating a wider reach and more personal appeal. Link Humans defines employee advocacy as” the exposure that employees generate for brands using their own online assets.” Your employees are your biggest advocates, and they will help build a more authentic trust for your company.

Instead of advancing more of your own marketing content, recruit your employees to talk about your company on social media, including forums and discussion boards. Create brand ambassadors to share a human perspective to your brand that customers will gravitate to. Most of your employees’ lives are already intertwined with social media. Enlisting their help to maintain and nurture company relationships as brand ambassadors is also a way to empower them.

Influencer marketing is a way to reach the audience of an influencer in your market. By establishing a long-term relationship with a key influencer, you establish trust with your customers while promoting your brand. Because audiences are so fragmented on social media, influencer marketing can help build your presence on multiple platforms.

2. Social Video Takes Over the World

Video is flourishing on social media. Facebook surpassed YouTube with daily video views, Twitter launched its own native video, and Snapchat reports it’s getting 6 billion views of video daily. U.S. adults watch an average of 5.5 hours of video every day.

Video shoots of the past are morphing into new formats. No longer does the prospect of costly professional video prevent you from creating and sharing video content. Today’s video, live photo, livestream apps like Periscope and Meerkat, GIFs, 8-second Vines, 15-second Instagram videos, and Snapchat video messaging are all easily adaptable to the novice videographer.

70% of companies now say video is the most effective tool in their online marketing belts, with video content dominating social media, thanks to the growing number of platforms and features. Video is set to become one of the most powerful communication tools of 2016. Be sure to engage with social video using your most creative content. Try out livestreaming services such as Periscope, Blab, Snapchat, and Meerkat. Video offers an immersive experience for your customers, giving you an opportunity to communicate in the moment.

3. The Moment Is Now With Messaging

Companies are gradually entering into social messaging as the number of active users grows, with 75 percent of internet users worldwide accessing messaging apps on their mobile devices. Business Insider reports that messaging apps are now bigger than social networks. Their growth will continue to accelerate as the apps change and more features are added.

Messaging gives internet users what they have come to expect, instantaneous responses and answers. Google’s high quality and fast delivery, and social media’s constant updating and auto-loading are conditioning people to expect consistently fast results.

While social messaging for brands might be in an undefined grey realm, it’s only a matter of time before businesses are courted by new data for marketing purposes. Already, one-on-one customer support and direct service has moved into the messaging channels. The major social platforms all have a messaging component, making 2016 the year for companies to tap into the social messaging potential.

For 2016, you can expect new challenges and opportunities in digital — how will you use them to grow your business? Get your story out using the rising power of people, video, and messaging on social media.

What Does Your Online Presence Look Like?

January 22, 2016 Beth Devine

Do you have a solid footing for your online presence for 2016? As another year begins to unfold with all its possibilities, once again we are confronted with goals, predictions, trends, expectations, and best-laid plans.

In order to have the competitive advantage, you need to create a strong identity online. To help you succeed in the year ahead, consider these three areas when establishing your online presence.

1. Make a Good First Impression With Your Website

An established business needs a professional website if you want to promote growth. Your site should reflect your current success as well as set you up for further advancement with a strategy that matches your business model. Your first impression is critical in attracting new clients and retaining current ones.

Your main internet tool is your website. Your customers aren’t looking you up in a phone book or the Thomas Register. A continually updated website helps with your SEO, so when people search for you online, they find you.

Does your home page address your customer needs? The immediate message should describe how your customer will benefit from your product or service. This is far more meaningful than an explanation of what the company does, what products and services are offered, and the who and when of the company’s background.

Frame your content around your customers rather than making claims about how great your company is. You’re more likely to elicit skepticism and indifference with self-promotion. Impress your customers with testimonials instead of giving them unsubstantiated claims that falsely inflate your business.

Don’t forget to keep your website updated. A good first impression will be lost if your site gets hacked through plugins that weren’t updated or you’re operating under the misconception that your small business site won’t be targeted.

2. Other Ways to Build Your Online Presence

There are many opportunities to grow your online presence once you’ve established a professional website. Does your business write white papers? Would short videos of your processes or service be of interest to your audience? Do you have a blog for sharing information with your customers? What else will help with your website activity?

When you create compelling content, you’re opening wide the doors to your website. The more you offer, the more your online presence grows. The more good content you share, the more your SEO will improve.

Remember, there’s no such thing as digital writing. Writing for SEO is dead, but writing for the reader is what’s going to help the search engines — and your readers — find you. So give your customers something to search for in addition to a well designed website.

3. Building Relationships on LinkedIn and Social Media

People want to do business with companies that share useful and relevant information. Today’s social media is a giant indicator of how important relationship building is in the business world. And for professionals, the social network is LinkedIn.

With over 380 million members, LinkedIn is growing in its B2B transactions. It’s the place to be for businesses, no matter what your expertise is. Connecting with your contacts just got a lot easier with the updated Voyager app, helping you stay informed about the conversations and content that matter the most.

Search also improved, and is 300% faster for your jobs, people, and group searches.

LinkedIn has also acquired Lynda.com, an online education company that features thousands of online video courses on a wide variety of topics. Employers can see what courses prospective employees have taken, and members can grow their skill sets.

Your online presence is incomplete without social media. Get involved in the online networking community and give your website more internet exposure.

Know Your Audience

Each of these three online areas has an important ingredient in common. To better understand your customers and their needs, all of your online strategies have to include audience awareness. Getting to know your audience’s demographics involves doing some market research. Entrepreneur defines market research as:

The process of gathering, analyzing and interpreting information about a market, about a product or service to be offered for sale in that market, and about the past, present and potential customers for the product or service; research into the characteristics, spending habits, location and needs of your business’s target market, the industry as a whole, and the particular competitors you face.

The ideas you get from your market research will inform your content ideas, helping you to target your audience’s needs. With the right information you’ll be a better online communicator whose online presence will reflect your concern to meet your customer’s needs.