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How to Become a Better Writer: Tips from the Pros

February 13, 2014 Beth Devine

writing better

Learn from the pros. Writers of novels, copywriters, writers now dead, and those writers who create lists of rules can teach us how to become a better writer.

This list of tips from the pros, gathered for your quick consumption, is internet-primed, just the way you like it: fast, free, and fun.

Keep it clear and concise.

Demian Farnworth tells us on Copybot “The Only Rule You Need to Worry About” is clear copy. That’s it. The rest will follow, he assures us.

One sentence will lead to the next when you write it so your readers are clear on its meaning. Just get that first sentence down.

But don’t get all wordy in the process. In A Writer’s Companion, Richard Marius addresses some of the common problems with wordiness and redundancies. Problems include free gift (a gift is free), final outcome (eliminate final), full and complete (use only one), future plans (all plans involve the future), in a position to (replace with “can”), due to the fact that (replace with “because”), and in the event of (use “if”).

The opening line.

It all begins with the first line. Snag your readers here – followed by a killer headline  – or you’ll lose ‘em before the second sentence.

So craft a terrific second sentence too. And write a clincher of a third sentence to keep them reading. And so on.

Books are quoted for their best opening sentences. Check out the ones on your bookshelves to see how they stand as openers. Try these on for size. They’re short, raise questions, and set the tone for what’s to come.

  • Introduce character: “Marley was dead, to begin with …” Charles Dickens, A Christmas Carol
  • Shock value: “My mother was a whore, and I loved her very much.” Mary Brown, Pigs Don’t Fly
  • Keep it simple: “This is what happened.” Stephen King, The Mist
  • Tone setter: “There was a boy called Eustace Clarence Scrubb, and he almost deserved it.” C. S. Lewis, The Voyage of the Dawn Treader

The short of it.

I had an English professor who used John Grisham’s page turners to demonstrate the use of short sentences, short paragraphs, and short chapters. The result is it’s hard to put his books down. When you realize there’s only a couple more paragraphs until you finish the chapter, and only a few chapters left until you’re halfway finished with the book, you keep reading.

With web writing it’s even more important to hold your reader’s short attention span as they barrel through internet at high speed. Keep things short. Three words work. I mean it. Two even. No kidding.

But don’t forget to throw in a longer sentence now and again to mix things up and create a flow.

Adverbs are like dandelions.

Stephen King warns us in On Writing about the proliferative quality of adverbs, and to avoid them like you would the weeds that they are.

If you have one on your lawn, it looks pretty and unique. If you fail to root it out, however, you find five the next day . . . fifty the day after that . . . and then, my brothers and sisters, your lawn is totally, completely, and profligately covered with dandelions. By then you see them for the weeds they really are, but by then it’s — GASP!! — too late.

Watch out for adverbs in dialogue tags.

“What do you think?” she asked innocently.

“Here we go again,” she responded tiredly.

“Tell me what happened!” she said excitedly.

Grammar goofs aren’t funny.

Copyblogger lists 15 of the most common grammar goofs and how to fix them. Too many goofs and you will look the fool.

The choice between fewer and less is a tricky one. If it’s something you can count, then use fewer. If you can’t count it, then use less. Grocery stores get this wrong all the time.

Another often misused word is who and whom. Use whom if there are two subjects.

  • Incorrect: His brother, who he said would send him the money.
  • Correct: His brother, whom he said would send him the money.

Break the rules.

First you must know the rules in order to break them. In The Elements of Style, by William Strunk Jr. and E. B. White, we are shown an impressive list of rules.

But rules are like safety protocols on a Starship holodeck. They’re a good idea to use because without them, even holobullets can kill. But sometimes it’s okay to turn them off and play dangerously.

“It was a dark and stormy night” is Madeleine L’Engle’s first line in A Wrinkle in Time. She broke the no-cliche rule to great effect. When you break a rule, do it with purpose.

“Really, really shitty first drafts.”

Anne Lamott in Bird by Bird helps us to let go of our writing fears. Forget about the discouraging voices in your head. Write whatever comes through, as if it’s a child’s first draft.

Anne tells us that if you hear, “Well, so what Mr. Poopy Pants?,” you write it. No one has to see it.

And if you’re hearing “radio station KFKD, or K-F**ked” playing in your brain, don’t give up. It’s all very normal. Those inner demons can’t stop you from getting that first draft done.

Oh, and don’t forget to edit. Mr. Poopy Pants won’t be offended if you cross him off the cast of characters.

Filed Under: Kacee's Posts, Tools & Tips, Website Writing Tips

Learning Authority from Seth Godin, a Mom, and a Robbery

January 29, 2014 Beth Devine

online authoritySeth Godin recently wrote a guest post on Copyblogger about striving for authority. The comments were nearly as entertaining and informative as the post.

You would think no one would dare to question Godin, whose authority and credibility have been time-tested and proven. But since it’s the nature of humans to squabble and whine, even Godin, whose high moral ground is the beacon of light for marketers worldwide, will suffer from censure.

As one commenter complained, isn’t it obvious by now that in order to gain authority you must work for it? Why must we be reminded of this again and again?

Because we need it. Duh.

My mom used to tell me, “Don’t do as I do, do as I say.” Coming from a parent who has earned her authority, she wasn’t so worried about her credibility. Of course, that changed as I grew older and began to question that authority.

To be an authority online, what you do and what you say need to match up. Delivering your promises is more important now than ever with all the social media platforms that allow for public venting and finger-pointing.

When our house was broken into, the policeman who handled the case was unquestionably an authority. Like Godin pointed out, licensed authorities are obvious. What’s not so obvious is the potential to earn authority through acts of credibility.

This policeman earned his credibility when he showed that he was doing the hard work of searching for the perpetrator and supporting us. He also earned our trust. He might have been a figure of authority when he walked in, but he was a true model of law enforcement’s compassion and integrity when he left.

It didn’t matter that he never caught the burglar. What mattered is that we knew he cared due to his investment of time and effort with us as a family.

In describing his contes moreaux, or “moral tales” film series, director Eric Rohmer said, “What matters most is what they think about their behavior, rather than their behavior itself.”

What matters most is not what you do, but what you think, because that’s what’s going to become clear over time. Your behavior will come back to bite you if it’s not authentic. As Sonia Simone, Copyblogger co-founder, wrote in the comments, “Authority without credibility is called fraud.”

Derek Halpern makes a case for gaining instant credibility on his website, Social Triggers. Sounds gimmicky, I know. However, he gives three valid points that expand on what are well-known tactics: “Be honest” – by arguing against your own self-interests, “know your ish” – give accurate and precise information, and “don’t scam” – back your claims with evidence.

Halpern’s blunt personality and no-holds-barred approach make for an authentic online presence. If anything he does comes back to bite him, it’s surely not due to a lack of truth telling. (His How to Deal With Haters is my favorite. I know you’ll love it too.)

To be an authority, emulate the prototype. As Godin tells us, “Authority comes from consistent generosity, from truth telling, and from empathy. It comes from showing up. It comes from telling your truth and consistently sharing your point of view.”

Copyblogger’s founder Brian Clark summed up our inherent need for a beacon of light in Godin in a reply to a commenter, “It’s good to air these things out like the big dysfunctional family we are.”

Well said.

Filed Under: Kacee's Posts, Marketing, motivational

The Customer Experience Story is Remembered Long After the Logo

January 21, 2014 Beth Devine

customer experience storiesWe are all customers who’ve felt the sting of mistreatment at one time or another — the unfriendly or incompetent company representative who forced us into a stalemate of dislike because they didn’t follow the simple rules of engagement.

A customer’s experience will be remembered much longer than a company logo or product packaging. A customer’s experience becomes the brand’s story, and how it is told will determine a brand’s value.

Seth Godin’s definition of brand spells out the fundamentals: A brand is the set of expectations, memories, stories and relationships that, taken together, account for a consumer’s decision to choose one product or service over another. If the consumer (whether it’s a business, a buyer, a voter or a donor) doesn’t pay a premium, make a selection or spread the word, then no brand value exists for that consumer.  

Learn from the stories. These five customer experience stories include the rules of engagement needed to create a positive value exchange.

1. Be clear on the policy.

Every time you check out at Forever 21, you are reminded of their store policy with a simple question: “Do you know what our return policy is?”

It’s a simple formality, and it shows that Forever 21 wants customers to be aware before they walk out of the store. When you have only twenty-one days to return an item for store credit, it’s critical to make it clear.

A customer who knows the limitations and rules up front are less likely to complain. Sharing information as part of the transaction helps to cement the agreement.

2. Bend the rules.

The return policy isn’t so clear with Game Gear, but when you’re ordering online it’s up to the customer to read the fine print. Depending on the situation, sometimes the rules are meant to be broken.

If a customer believes they’re being listened to, they will remain satisfied. Allowing for a dialogue gives consumers the opportunity to share their experience, and it gives the brand the option to make exceptions to store policy.

In this case, a thirty-day return policy was difficult to comply with when holiday gift-giving requires additional waiting time. Game Gear’s quick response was to allow for the return, and included a happy ending with: “We are sorry for the inconvenience and hope we get the chance to make it right.”

There’s no better experience than a company who shows they are listening with a little rule bending.

3. Own up to your mistake.

A local Domino’s takes your daughter’s custom order, the same order they’ve filled for months, and tells you no, that’s not something we do.

Wait a minute. There’s no room for an unequivocal no when a customer requests something. There’s room for let me check on that for you, or can you give me more information, or I’m sorry, but that product is no longer offered.

The pizza in question – a gluten-free artisan style – was eventually made after further inquiry, but the mistake was never acknowledged. There wasn’t an apology of any kind.

There’s always room to “make it right” when a customer feels wronged, even if it means being in the wrong and saying so.

4. Sometimes you gotta take a loss.

When Shutterfly didn’t cancel a duplicate order, they charged me for both identical pillows. Despite speaking with three customer service representatives, the issue remained unresolved.

The employees that are hired to work with customers should be trained to fix the problem, and when they can’t, to follow a procedure that does get it fixed. Three failed attempts could mean strike, you’re out.

In this case, I had to ask to speak with a manager. Fortunately, this individual had the training to effectively manage an order gone terribly wrong. The end result was a free pillow for me, and a home run for the brand.

5. A company’s face should be a smiling one.

For years we were greeted at our dentist’s office with a grim-faced receptionist. As if going to the dentist isn’t bad enough, we had to deal with a cross between The Grinch and an evil minion from Despicable Me before getting past the front desk.

Hiring the right person to represent you at the front lines is a critical decision. Your goal is obvious: to welcome your visitors and make them feel wanted. You only choose someone with the stature of a squadron leader if you’re trying to prevent customers from entering.

No matter which side of the desk you’re on, life is much more pleasant when the rules of engagement are handled with a smile.

Filed Under: Kacee's Posts, Marketing, motivational

The 3 Social Media Giants (and What to Wear to Their Party)

January 15, 2014 Beth Devine

faces of social media
Artwork by Aaron Wood at Just One Scarf.

Once upon a time three giants, Facebook, Twitter, and Google+, were invited to a party. Because giants tend to take up a lot of space, they are naturally at odds with one another on the World Wide Web’s social media gathering.

You’ve heard the term “elbow room” before. These giants are accused of jostling for place while in line for the social media party, their enormous elbows knocking over innocent bystanders. Lying flat on their backs were LinkedIn, Pinterest, and Instagram, strong contenders for front-line passes.

Did you happen to see Tumblr, Vine, and Snapchat make a dive for the door? The party hasn’t even started, and it’s already a madhouse for those scrambling to make themselves known.

Worse still, party followers are arguing about who’s hipper: who’s the best-read, the best-dressed, and the best-selling. The question is clear for each of us who realize that we have to make an appearance at the grand social media affair.

Which party should you attend?

Facebook continues to be the place for friends in the real world to share, Twitter is where you reach out and find others of similar interests, while Google+ boasts a collaborative environment of engagement.

Wait, there’s more. Know how to party with the three social media giants (and what to wear) to avoid utter disaster.

The Dish on Google

As Mashable’s article “Sorry, Google, We Still Won’t Come to Your Party,”  scathingly points out, Google seems hell bound on getting users to sign up and engage. Their latest is forcing YouTube comments to be fodder for Google+. Not exactly a party-friendly invite.

The good news, however, is there’s no place like home in Google. Once there, your options are better than any other platform. From your Google headquarters, you’ve got Google +, Gmail, Google Drive, Google Docs, YouTube, Google Maps. Google Play, News, Calendar, and much more.

According to a Forbes article on social media trends for 2014, Google+ “has the second highest number of monthly users” (second to guess who, Facebook). It also reminds us of the ever-looming SEO fact: You either Google+ and rank, or you don’t.

It sounds like an invite you would be crazy to turn down. Dress code lines up with business casual, unless you’re just there to crash.

Facebook Party Faux Pas

Facebook continues to dominate the party with over a billion party goers, but its charm has its limits. Vaguebooking, an Urban Dictionary Word of the Day, is one of the many Facebook annoyances you must contend with when you enter the party’s fray.

Vaguebooking is a status update that’s intentionally vague and designed to elicit a response. In other words, let’s all have a pity party, folks.

Other top Facebook pet peeves include political rants (my personal top peeve), publicizing private moments, and the vanity post, a.k.a. “the selfie.” If you want to be TMI’d to death, Facebook is your party.

A dress code doesn’t exist, as far as I can tell.

Time is Short But Sweet on Twitter

The brevity of Twitter, combined with the capacity to integrate images into your Tweets, makes for a quick and smooth flight through party central. With the aid of Hootsuite or Tweetdeck, your Twitter soiree will be even less complicated.

You can add anyone you choose to follow, tweet to whomever you wish, and read Tweets from lists of favorites. The memorable Tweet, “Twitter makes me like people I’ve never met and Facebook makes me hate people I know in real life,” seems harsh. But it’s hard to argue the truth.

Dress code is what’s trending, same as the fast-paced, timely Tweets.

So Where’s the Party, Really?

The recent Pew Research survey on the top social media sites for 2013 shows that “73% of online adults now use a social networking site of some kind.” The top five in order are Facebook, LinkedIn, Pinterest, Twitter, and Instagram.

Google+ wasn’t included in the survey. It must be due to another harsh truth. Google+ is not simply coming to the party. Perhaps it is the party.

Filed Under: Kacee's Posts, Marketing, Social Media

Tell Your Story on Pinterest

January 8, 2014 Beth Devine

pinterestSocial media is the place to be if you want to be heard. When you share information and tell your story in images, you are communicating in the format that speaks the loudest.

According to a Searchmetrics ranking study, Pinterest pins play a role in SEO ranking. Seven out of the top eight SEO website ranking factors are social media related, with Pinterest coming in at number seven.

Sharing on Pinterest is getting easier as updates are made to accommodate certain pin types and the Pinterest audience continues to grow. Getting your pins repinned is a way to spread the word and communicate your unique brand on social media.

Here are eight ways to get your story heard on Pinterest, the social curation site for the inner magpie in all of us.

8 Pin Ideas to Tell Your Story on Pinterest

1. Slideshare Presentations

Slideshare is a popular place for searching for interesting content. It’s easy pin button gets your presentations pinned, with viewing only a click away, taking users to the Slideshare site.

An attention-grabbing first-page image captures the pin. Fill your Slideshare story with more entertaining and educational images, such as this pin for the SES Singapore 2013, a Slideshare presentation comparing teenage sex to content marketing.

2. Videos

YouTube and Vimeo videos allow you to easily pin and then watch directly from Pinterest. Pinterest pins for videos captures both the still image and the potential for deeper engagement with film viewing.

Vimeo pins for Nokia’s N8 mobile phone short film competition showcases its phone’s capabilities while reaching a broad audience. Check out a winner in Daniel, the story of a boy who fought WWII with his foresight.

3. Memes

The best memes include both a visual and simple text that makes a statement or represents an idea. Your boards can embody your brand’s spirit and values based on the memes you pin.

Web Savvy Marketers’ Cats With Blog Appeal board features various cat memes created for our blogs and other fabulous felines for your entertainment.

4. Articles

Pinterest recently updated its site to include an article format. Now when you pin a favorite article – a great way to save to read later – your pin showcases the article headline, a short descriptive blurb, and its site origin.

If you want to enable your articles for the new look, learn how to apply for “rich pins.” Get a feel for the updated article pin while learning How Humans Created Cats.

5. DIY

How-to pins continue to be popular, and Lowe’s has capitalized on the idea. Their Build It! board displays a wide range of do-it-yourself ideas and is a wonderful resource that invites the user to come and play.

Your DIY board can include a host of projects that indirectly relate to your product, as well as ideas that capture your brand’s message.

6. Product Pins

Like the new article pins, product pins also include pricing, availability, and where to buy – all updated every day. Etsy models the product pins well. Their products are well integrated into Pinterest, including their own DIY board to celebrate their artists’ craftiness.

Follow the application for rich pins to get yours.

7. Infographics

For a great way to summarize data on a specific topic, share infographics on your Pinterest boards. Not only will it supply hours worth of data in one place, it’s visually appealing.

An effective infographic is easy to read and follow. Best of all, it includes valuable information that tells a story. This social media superhero infographic is a story that’s changing, and like all stories, will need to be revised to stay current.

8. Repurpose Content

Pinterest is perfect for repurposing content from your blog posts, Facebook, Google+, and LinkedIn posts. Be creative in how you share your story across the social media platforms. Don’t simply repost everything in identical format.

Think about the big picture you are trying to present when you choose your pins and boards. Follow that theme and tell your story so that it’s interesting, entertaining, and informative.

Pinterest Pins Get Tagged

With the recent purchase of VisualGraph, an image-recognition startup, Pinterest will acquire a system for tagging the photos posted to its site. Automatically detecting image contents could help Pinterest target ads based on the pins of users, as well as improving a user’s search for a particular item.

This means finding you on Pinterest will get easier. Make your story known with a little Pinterest help.

Filed Under: Kacee's Posts, Marketing, Search Engine Optimization (SEO), Social Media

Your One Word for 2014

January 2, 2014 Beth Devine

Your One Word

Choose one word. Head into the new year with a focus on this One Word as your personal rallying cry.

One Word. 365 days. A vision.

Words hold power. Words can create movement, inspire beauty, change perspectives, liberate nations, and convey ideas.

Your One Word is a compass pointing you towards a life-changing journey. Will you take the first step and choose One Word?

3 Steps to One Word

In an NBC interview, Jon Gordon, author of One Word books, , described three steps to finding your One Word.

1. Look inward and discern your needs and desires.

2. Look upward and be open to the right word.

3. Look out and practice making it a part of your life.

One Word to Rule Them All

Forget new year’s resolutions, lists of goals, and good intentions that so often are abandoned. Choose one word and let it shape your year. Let it shape you.

Because the One Word challenge can be intimidating, look at it as a “walking marathon.” You have the whole year to walk it and work it.

As OneWord365 explains, breaking the process down into segments will help make it less overwhelming. Think of at least three categories where you can apply your One Word and how you will attempt to make an impact. Consider specific areas that you wish to work on.

My One Word is renegade: In daring to do what I fear, speaking what I believe, and keeping my thoughts positive despite the bashing that goes on around me.

Change takes commitment. It’s uncomfortable. It’s risky. But it’s how we grow.

Rewrite Your Story

The One Word process is an opportunity to rewrite your story. Seeing the vision in your One Word is like flipping through the pages of a book. Every day, for 365 days, you have the ability to write a new chapter.

I asked several people to think of their One Word for 2014. This survey included people who are writers, nurses, website designers, teachers, management, professors, and retirees, and it gives us a bigger picture of where we want to go as a group.

Their One Word often complemented their life situations and professions. Some of Your One Word choices suggest that as we grow older, we are more conscientious of choosing and not postponing joy, as well as maintaining thankfulness. When life hits us hard, we hold fast and grow rooted in our beliefs.

As a writer, it’s critical to be watchful of our surroundings. Hard pressed to meet the demands of a job, we are determined, and we work to do it again, only better.

There are needs to communicate better, plans to read more, resolves for a hopeful attitude, and desires for growth. For some, it is an impulsive and deliberate will to move forward with purpose. For others, it’s the strength gained in how we choose to remember.

Keep the Word Close

To remind you of what your word for 2014 expresses, write your word down and place it somewhere you’ll frequently see it.

One wordTry over the kitchen sink, on the bathroom mirror, above your desk, on your car dashboard, or next to the television. Make it your screensaver, write it with a sharpie on a coffee mug, or create a Tagxedo image.

 I know someone who wrote it in the sand and took a picture of it. Jumpstart your year by writing it on your hand, like this high school did. Create a poster at getoneword.com

Focus your attention while you expand your horizons. A single word with infinite possibilities of encouragement. With One Word before you, the story you write has the potential to change your life.

What One Word will you choose?

Filed Under: Kacee's Posts, motivational, Tools & Tips

5 Website Writing Do’s and Don’ts

December 27, 2013 Beth Devine

Website writingWebsite writing do’s and don’ts made simple and straightforward, just like it’s supposed to be. You’ll find readability checkers, the grammar nazi, and other insanely valuable links.

#1

Do promote yourself and have a call to action.

Don’t bore your readers by talking about yourself.

When asking your audience to do something, don’t try to persuade them by simply talking about your product. The hard-core sales pitch doesn’t cut it any longer in an over-hyped, digital age where people are bombarded with sales messages in every facet of communication: television, radio, billboards, banner ads, popup ads, email, blog posts, and embedded social media posts.

When you give them a call to action, follow it up with a compelling reason why. Tell them what the benefits are for buying your product, receiving your email updates, or coming to your event.

Do this by using the most powerful word in the English language: because.

According to Viralnomics, a psychological study found that when someone used the word “because” when asking to cut in line to make copies, people were 93% more likely to let them cut. Even when the reason they gave was no different than what everyone else standing in line was doing.

“May I use the Xerox machine, because I need to make copies?” Why, yes, since you put it that way!

#2

Do write for someone with common sense.

Don’t try so hard to sound intelligent that you forget about the man on the Clapham omnibus.

In Britain, the English courts decide how to rule based on the average joe and how he would approach the situation. If the man on the Clapham omnibus thinks what you said was reasonable, then you’re good to go.

As a benchmark when you are writing, consider the reasonably educated but nondescript man in the back of the bus, and write for someone with common sense. Your writing needs to be simple and straightforward so your readers can understand you.

When I was in journalism school, they taught us the rule of K.I.S.S. If you keep it simple stupid, your average reader will think what you write is right on target.

#3

Do write like you speak.

Don’t try for inflated, professional writing that sounds like legalize.

Good business writing has no place on your website, email, or anywhere you actually want people to read what you write. Get rid of the corporate jargon and cold formality and write something interesting that will distinguish you from the crowd.

When you want to warn someone they are in imminent danger, which warning is more effective?

a. Look out!

b. It is highly advisable that you adopt a course of action that will rapidly move you to a safer locale.

In writing, communicating the same way you speak will get your ideas across more efficiently and clearly. Check the readability of your writing at Readability-score.com. It gives a report of your writing sample’s grade level based on five readability formulas.

The Writer’s readability checker explains the different readability formulas and gives you a comparison chart to other types of writing once you enter in your sample. This post rated a grade level of 9, which is the same for the BBC News site. The Flesch-Kincaid reading ease score is used the most; it’s built into Word and the U.S. military uses it for their technical manuals.

#4

Do use relevant keywords.

Don’t write to include keywords or engage in keyword stuffing.

Including keywords that people will use to search for you makes sense. Structuring your writing to include as many keywords as possible doesn’t. Creating high quality content is essential for SEO.

Doing keyword research is still important. Check out Copyblogger’s free keyword research guides. To learn what keywords and their variants Google found when crawling your site, use Webmaster Tools. After selecting your site on Webmaster Tools dashboard, click on Google Index, then Content Keywords.

If you’re being penalized for misuse of keywords, you can find out by clicking on Search Traffic, then Manual Actions.

#5

Do aim for perfection in grammar and spelling.

Don’t let your pursuit of perfection come at the expense of more important things.

Hitting publish before you proofread is a wise move, but striving for perfection to the degree that you’re crippling your creative genius is unproductive.

As Seth Godin says, “no one reads a comic strip because it’s drawn well.” Don’t let your need for perfectionism overcome writing something your audience wants to hear.

Find someone else to proofread your work for mistakes. If you must do it, then read over your writing several hours later, read it aloud, and, if you’re extra cautious, read it backwards, sentence by sentence.

Occasionally, typos happen. Just as the minced oath “stuff happens” describes the existential observation that life is filled with imperfections, your website copy will have an error.  Or two.

Just pray the Grammar Nazi doesn’t find you.

Filed Under: Kacee's Posts, Tools & Tips, Website Writing Tips

5 Things Cats Can Teach Us About Social Media Behavior

December 18, 2013 Beth Devine

social media behaviorLove ‘em or hate ‘em, the behavior of cats has a lot to tell us. Watching cats, or watching the ubiquitous cat videos, will teach us some basic “rules of paw” about social media behavior.

What do cats know about social media behavior? As it turns out, cats were born for the social spotlight. Why else would they agree to star in all the videos?

Let’s take a look and see what cats can teach us.

1. Cleanliness Arrives as the Grammar Police

Cats actively clean themselves with their incessant licking. As a result, they always look superb, and they smell fabulous too. In social media, this translates into keeping your posts clean and free of spelling and grammar mistakes.

More than 4 out of 10 people complained about spelling and grammar on brands’ social media sites, according to a U.K. consumer survey. This pet peeve exceeded consumer dislike for aggressive sales tactics, so be sure to proofread your social media posts.

2. It’s Not About You

Cats remind us with every chance they get that it’s not about you. The universe revolves around them, FYI. So take a cat’s lead and focus on your audience when you’re engaging in a conversation on social media.

Google+ +Post Ads are an example of how effective social media engagement is with the consumer starring in the leading role. The user directs the conversation, giving the brand the attention it craves when and how their fans want it done.

We must be poised to give a rub when a cat decides it’s ready for one – so must a brand be ready to respond to their audience.

3. Play Well With Others

Cats are on the job full time with kitty ninja play tactics, ready to play with anything you’ve got, even if it means resorting to playing with Christmas elf packing peanuts.

For social media behavior, cats teach us that having fun is important to generating shares and comments. While it’s critical to educate your audience, it’s equally valuable to entertain.

At the end of the day, for those who don’t know how to play well, ignore them. Ignore the vampires who are stalking you. As Seth Godin says, be the garlic to the vampires who feed on negativity. When they make nasty comments or send hostile messages, don’t fuel them with a response.

4. Curiosity Won’t Kill Your Results

If cats weren’t curious, they would lose an essential element to their character. How else will cats change the world if it weren’t for their curiosity?

In order to be sure you are effective on social media, be curious like a cat and be active on multiple social media networks. According to this Wildfireapp infographic, greater success means engaging on 5 different social media platforms.

Having a curious nature will get your name out there, widening your social stratosphere and giving you greater feedback.

5. Loyalty Means Getting Fed

Speaking of feedback, cat loyalty is based on the food dish. Is it any different for humans? The hand that feeds you is also whom you’re going to be committed to following

Cats and consumers know when they’re loved by how much you’re willing to show them you care. Showing how you care is as easy – and authentic – as encouraging your fans to recognize your brand.

Feed them information, share your family jewels, or post pictures that feature fans in them. Your audience will rave over seeing themselves on your website blog and social media posts.

User-generated content is the hot trend for 2014, so taking advantage of social media to nurture your unique personality is a photo-moment worth capturing and feeding back to your audience.

Think social media smart like a cat and you’ll learn how to express yourself as a brand on social media. Remember, cats know exactly what they’re doing. They didn’t take the Internet by storm with their furry feline charm by accident.

They’ve been watching our every move.


Tumblr via giphy.

Filed Under: Kacee's Posts, Marketing, Social Media

+Post Ads Make Google the Smartest Fish in the Web Stream

December 12, 2013 Beth Devine

Google+ social media streamGoogle’s new +Post Ads are making the Internet one giant social stream. With the introduction of Google+ social posts as paid advertising on selected websites, more people are going to join the conversation.

The social stream on Google+ is going to become a raging river.

But not in a bad way. It’s going to grow not only conversations. Growing Google+ is going to build relationships between the brand and consumer unlike any other social platform.

“Rather than to talk at them, we wanted to talk with them,” said Monica Peterson, Director of Social Media, Toyota USA.

As Peterson says, delivering “the right message, at the right time, to the right person” is key to growing your brand. With Google+ +Post Ads, consumers can talk within the advertising itself.

How cool is that?

Advertising on social media sites is like crashing a party. Hardly an effective method for promoting your product. But imagine having the opportunity to share your thoughts on a strategically placed social media post that’s placed outside the social media platform.

Clearly, Google imagined just that. They also thought up a way for advertisers to pay for Google+ advertising in the process. Pure genius.

As Mark Traphagen explains, Google+ +Post Ads will show up as live Google+ posts embedded where we would traditionally see static banner ads on a website, Users can comment on +Post Ads, +1 them, and share them with friends. Because the advertiser will get a notification of every person who engaged with the post, it’s like a landing page on a site where you can capture email addresses.

For a brand, this definitely changes what you’ll say to your audience. For the consumer, how the message is crafted will have everything to do with how you impact the conversation.

The way we interact on social media increasingly defines who we are. From one fish to another, I am excited to see how this all plays swims out.

Folks who haven’t set up a Google+ profile yet will be enticed to do so, and those who’ve merely created one so they could do a Hangout will begin doing more than sticking a toe into the water.

Google+ moves forward as the smartest way to interact on the web. It’s no wonder that Albert Einstein is the most talked about person there, compared to Rihanna on Facebook and Bieber on Twitter.

Google “who is the most talked about person on Google+” and see for yourself.

As Dustin W. Stout so aptly put it, “G+ = IQ². Enough said.”

Watch how Toyota reaches out with new Google+ Post Ads.

This work, “fish bowl,” is a derivative of “Creative Commons flickr photo” by Dean McCoy, used under CC BY 2.0.

Filed Under: Google Tips, Internet Marketing 101, Kacee's Posts, Marketing, Social Media, Tools & Tips

Easy Way to Get Your Own Favicon (That Little Image in the Browser Tab)

December 4, 2013 Beth Devine

easy steps to getting your own faviconAfter hours of trying to figure out how to install my own favicon in WordPress, I finally unravelled the mystery. Here it is, from one computer newb to another, an easy way to get your own favicon.

What’s a Favicon and How Do I Get One?

If, like me, it hadn’t even occurred to you to possess an image in the browser tab when your website is displayed, then you’re a super computer newb. This is why I’m here to explain this amazing process to you in user-friendly terms.

Because everyone in cyber land who writes about these things is far from a computer newb, it can require herculean mental stamina to figure them out. I did the mental weightlifting for you.

A favicon is short for “favorites icon,” and is the tiny graphic image you see on each browser tab in browsers such as Chrome, Internet Explorer, Firefox, Opera, and Safari. It also shows up in other places: a bookmark list, in certain feed readers, and with the site’s title in the address bar.

Having one means it’s simple to identify which tab is your website, making it quicker for your viewers to locate, particularly when multiple tabs are open. It also lends credibility to your site and helps with branding your work.

How to Get Your Own Favicon

1. Choose an image.

A favicon must be 16 X 16 pixels and have an extension of “ico.” You can choose whatever image you want, and Favicon Generator will do all the work of making your image into the right dimensions and ico file.

2. Save your favicon to a computer folder.

By keeping it named favicon.ico, you can easily use the code I’ve supplied without having to make any changes. Save it so you’ll know where to find it for uploading.

3. Upload your favicon.ico into your root directory.

This means going into cPanel. For directions on how to do this, see my post How to Change Your WordPress Username. You will need to know your username and password, so ask your web hosting company for this information. It’s good to have!

4. Once in cPanel, follow these steps or this path:

public_html/websitename.com/wordpress/wp-content/themes/themename/images

  • Click on the public_html folder.

  • Click on websitename.com folder. (Whatever your website’s name is.)

  • Click on wp-content (or wordpress first, if that comes up) folder.

  • Click on themes folder.

  • Click on your themename folder. (The name of the particular theme you use for your site.)

  • Click on images folder.

  • At the top click on upload and find your favicon.ico in your computer folder to upload.

  • Check that it’s there in the images folder. It should be in alphabetical order.

5. Copy and paste this code into your header.php.

In your WordPress dashboard, go to Appearance, Editor, and then Header (which should be on the right side). Once you’re in the Header, scroll down until you see code that starts with <link rel=. Copy and paste the following code at the bottom of all the other link code so that both lines of code have their own line:

<link rel=”icon” href=”../favicon.ico” type=”image/x-icon” />

<link rel=”shortcut icon” href=”../favicon.ico” type=”image/x-icon” /

6. Check that the file names match.

If you named your ico file something other than favicon.ico, then be sure to change the code so it has the correct name (i.e., myfaviconrocks.ico in place of favicon.ico).

If you ever decide to change your favicon, be sure to erase any of the code that pointed to the old favicon image.

7. Hit Update File at the bottom of the page.

Otherwise your changes won’t be saved. You really are a computer newb, aren’t you?

8. Your favicon should now show up in the browser tab.

I generally work in Chrome, and my favicon immediately showed up in the second tab I had open to my site – the one I wasn’t working on but was just using to check for success. Hitting the reload or refresh button seemed to work for others, but mine still doesn’t display on the site when I am working in the dashboard.

When Your Favicon Doesn’t Display

Your favicon might not display in your WordPress site when you are working from the dashboard. It might not display in the address bar. It should, however, display in the browser tab when you are on the site.

Weird tip for Internet Explorer: I read that by dragging the site name down from the address bar several times, the favicon would eventually appear.

WordPress Plugin Note: I chose not to install a plugin because all of them gave me a warning that they weren’t tested for compatibility with the latest version. The only one that didn’t say that had a different warning that I discovered elsewhere. It’s important to research any plugin you use.

Filed Under: Kacee's Posts, Tips for a good website, Tools & Tips

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